Emmiera Insurance Solutions
Our insurance solutions provide you with peace of mind so you know that your favourite furniture will be covered by accidental damage, staining or structural failure
5 years peace of mind
Enjoy five years of complete peace of mind with our comprehensive 5-Year Care Plan. From the moment you make your purchase, you can relax, knowing that your investment is protected against accidental damage, including stains and wear and tear.
Original value replacements
With our Original Value Replacements feature, if your furniture experiences damage beyond repair, we ensure that it is replaced with an item of its original value. This means you won’t have to settle for anything less than what you initially invested in.
National technician network
Our National Technician network ensures that wherever you are in the UK and Ireland, expert help is never far away. Our network allows us to respond swiftly and efficiently to your needs. With over 180 technicians serving commercial clients, we offer seamless service coverage,
No excess charges
In line with our commitment to a sustainable future, Emmiera Group champions eco-friendly practices in all our restoration and repair processes, helping customers make a green choice.
TOTAL PEACE OF MIND
Protection Care Plan
Preserving the beauty and functionality of your new furniture is a top priority, and we at Emmiera Group understand that. Investing in furniture is not just a purchase; it’s a long-term commitment to comfort, style, and quality of life. This is why we offer our comprehensive 5-Year Care Plan, designed to give you peace of mind and keep your furniture in showroom condition. Whether you’ve chosen a sumptuous fabric sofa that complements your living room, a luxurious leather settee that adds a touch of sophistication, or a chic dining table that becomes the centrepiece of your dining area, our Care Plan has got you covered. Accidents happen, and when they do, you can rely on us to take care of stain removal and any necessary repairs. With our Care Plan, there are no hidden fees or extra charges—just a promise to maintain the beauty and integrity of your furniture for years to come.
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Fabric Upholstery
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Leather Upholstery
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Dining & Cabinet Furniture
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Bedroom Furniture
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Beds
INSURANCE SOLUTIONS
Total Peace Of Mind
Our insurance plans are available for up to five years, providing you with peace of mind that your furniture will always be looked after
How does the Care Plan work?
Simply follow the care instructions provided at the time you purchased your furniture. However if an accident threatens to spoil the appearance of your furniture all you have to do is call our dedicated claims and advice line and we will ensure that the problem is taken care of.
What am I covered for?
Below you will see a more detailed list of the things you are covered for, and what you are not covered for. Essentially this Care Plan provides cover for a comprehensive range of household accidents that result in damage or staining to your furniture.
How do I make a claim?
All you need to do is click here to visit our claims website and complete the simple online claim form or call our dedicated claims and advice line on the number detailed on your policy document within 7 days of the incident occurring.
ABOUT THE PLAN
About your Care Plan
Your Care Plan begins on the date your furniture is delivered and subject to the terms and conditions will continue for 5 years. Any structural defects (optional) will be covered if they occur after your manufacturers guarantee. Your Care Plan has been arranged by Emmiera Group Limited. For details of your insurer, please see the Terms and Conditions on your Certificate of Insurance that will be provided to you following delivery, a copy of which can be obtained from your Sales Consultant.
Emmiera Group Limited will administer your care plan, and is authorised and regulated by the Financial Conduct Authority (FCA Number 502001). This can be checked on the Financial Services Register by visiting the FCA’s website at www.fca.org.uk.
Your Demands and Needs of this Care Plan
By purchasing this Care Plan, you confirm that you have reviewed the Insurance Product Information Document (IPID) and that it meets your Demands and Needs. You confirm you do not want to incur costs to restore your furniture in the event of an accidental stain or if it becomes accidentally damaged, that you do not wish to use your home insurance as you may incur an excess and a potential impact on premiums when renewed, and that you understand the Care Plan is not a general cleaning contract but a policy that provides cover for specific incidents.
WHAT IS AND IS NOT INCLUDED
Summary Of Cover Provided
Below is a detailed table outlining the specific types of incidents and damages that are covered and not covered under our 5-Year Care Plan. This summary provides a quick reference for what you can expect in terms of protection and limitations.
What you are covered for
| ✔ Food and beverages | ✔ Ink, paint and dye | ✔ Human and pet bodily fluids |
| ✔ Cosmetics, soap and shampoo | ✔ Wax and wax polish | ✔ Glue and superglue |
| ✔ Dye transfer | ✔ Acids, bleaches, caustic and corrosive solutions and substances |
| ✔Food and beverages | ✔ Ink, paint and dye |
| ✔Human and pet bodily fluids | ✔Cosmetics, soap and shampoo |
| ✔Wax and wax polish | ✔Glue and superglue |
| ✔Dye transfer | ✔Acids, bleaches, caustic and corrosive solutions and substances |
| ✔ Defects to frames caused by breakage or becoming warped | ✔ Peeling of the finish on solid wood, veneered or laminate Furniture | ✔ Defects of mechanical, electric recliners and components |
| ✔ Bending and breakage of metal components | ✔ Broken zips, castors, and buttons | ✔ Separation of seams and stitching |
| ✔ Lifting or peeling of the hide on leather bed frames and dining Furniture | ✔ Loss of resilience to foam and fibre interiors |
| ✔Defects to frames caused by breakage or becoming warped | ✔Peeling of the finish on solid wood, veneered or laminate furniture |
| ✔Defects of mechanical, electric recliners and components | ✔Bending and breakage of metal components |
| ✔Broken zips, castors, and buttons | ✔Separation of seams and stitching |
| ✔Lifting or peeling of the hide on leather bed frames and dining furniture | ✔Loss of resilience to foam and fibre interiors |
| ✔Rips & tears | ✔Burns |
| ✔Scuffs, scratches and punctures | ✔Dents, chips & scratches |
| ✔Breakage, scratches of glass or mirrors | ✔Pet damage |
| ✔Breakage | ✔Structural breakage |
What you are not covered for
Any damage (structural or otherwise), soiling or staining caused:
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| Structural defects first discovered during the manufacturer’s warranty period, |
| Stains and damage that are consistent with wear and tear, |
| Variations in batches of dyes, where a part is replaced the colour match will be within a commercial tolerance, |
| Consequential loss of any kind and or loss of use, |
| Damage not consistent with the original claim or misrepresentation of an occurrence, |
| Repairs carried out by a technician not assigned by the service provider, or damage caused by a third party contractor, |
| Damage to insured items used for rental / sublet or commercial purposes, or furniture in storage or transit. |
CARE PRODUCTS
Care Kits
Standard Leather Care Kit
Kit contents
- 1 x gentle leather cleaner
- 1 x strong leather cleaner
- 1 x protection cream
- 1 x cleaning cloth
- 1 x ink remover wipe
Standard Natural Leather Care Kit
Kit contents
- 1 x natural leather cleaner
- 1 x natural leather cleaner concentrate
- 1 x protection cream
- 1 x cleaning cloth
Standard Fabric
Care Kit
Kit contents
- 1 x fabric stain remover
- 1 x fabric protector
- 1 x fabric deodoriser
- 1 x cleaning cloth
Natural Wood Care Kit
Kit contents
- 1 x furniture wax oil
- 1 x upholstery & chair stain remover
- 1 x sanding pad
- 1 x cleaning cloth
Marble, Ceramic & Stone Care Kit
Kit contents
- 1 x marble ceramic and stone cleaner
- 1 x marble ceramic & stone polish
- 1 x upholstery & chair stain remover
- 1 x cleaning cloth
Lacquered Wood Care Kit
Kit contents
- 1 x lacquered and painted wood cleaner
- 1 x lacquered and painted wood polish
- 1 x upholstery & chair stain remover
- 1 x cleaning cloths
High Gloss & Glass Care Kit
Kit contents
- 1 x acrylic, high gloss & glass cleaner
- 1 x chrome & Steel Cleaner
- 1 x upholstery & chair stain remover
- 1 x cleaning cloths
Standard Bed & Mattress Care Kit
Kit contents
- 1 x mattress & pillow refresher
- 1 x dust mite inhibitor
- 1 x fabric cleaner
- 1 x cleaning cloths
CARE PRODUCTS
Mattress Protectors
We spend as much as 8 hours a night in our beds and maintain very close contact with pillows, bed linen and mattress coverings. We all perspire when we are sleeping and an unprotected mattress will absorb this perspiration along with other bodily fluids or even a spillage from a morning cup of tea or coffee.
Since our mattress is rarely if ever cleaned it is no surprise that we are inadvertently creating the perfect breeding ground for a multitude of bacteria and mildew that along with dust mites thrive in these warm moist conditions.
These nasty little creatures and other organisms can have a serious effect on our health and there is a direct link between such ailments as Asthma, Rhinitis and eczema and the presence of dust mites and otherallergens known to inhabit our mattresses.
In addition to the health and hygiene benefits the correct mattress protector can also provide moisture and temperature regulation, prevent bed bug infestation and safeguard the manufacturers warranty.
So, having chosen the perfect bed and also gone to great lengths to maintain your own personal health and hygiene why would you ignore such a fundamental issue as mattress protection?
Emmiera Group’s range offers an extensive selection of protectors to provide superb protection for your mattress while creating a hygienic and healthy sleeping environment, at an affordable price. All protectors are breathable for a perfect nights sleep and machine washable.
Essential
Essential provides entry level effective protection for a budget price.
- Smooth knitted polyester
- Durable and comfortable
- Effective low cost protection
Cool Sleep
The evolution of Terry Towel has created Super Soft, with its luxurious, comforting texture.
- Irresistibly soft polyester coral fleece
- Warm, soft and comfortable to sleep on
Luxury Quilted
- Soft brushed polyester microfibre
- Diamond quilted for extra comfort
- Down touch polyester filling
Naturals
Cushion Comfort
Nature and technology combine to bring you cushion comfort natural mix bamboo, for a uniquely cool and comfortable nights sleep.
- Smooth, luxury, natural mix bamboo
- Super soft luxurious Jacquard
- Inviting soft cushion surface
Cotton Fresh
Enjoy the luxury and comfort of pure cotton with Cotton Fresh mattress protection.
- 100% Cotton jersey
- Cool and comfortable
- Antistatic
Super Soft
- Luxury smooth tencel fabric
- Range of colours available
- Eco friendly
Grand Quilted
- Luxurious 100% fine cotton
- Diamond quilted for extra comfort
- 100% cotton filling
Luxury Quilted
- Soft brushed quilted polyester microfibre
- Down touch polyester filling
- Luxury smooth Tencel fabric
- Eco friendly Eucalyptus
HELPFUL DOWNLOADS
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