Why Clients Love Emmiera Group
Discover what our satisfied clients have to say about their repaird furniture
HAPPY CUSTOMERS
What Our Customers Are Saying
Our trusted technicians visit 25,000 happy customers every month where we restore and repair a range of furniture. Read some of the fantastic feedback we have received.
Excellent service from Simon – very professional and knowledgeable. The repair was completed quickly and you can’t see that there was ever a problem.
Electric scooter was making a clicking noise and engineer tightened all the joints – he was polite and thorough.
Was well informed when technician arriving. Problem solved and job done with no extra cost. Thank you
We were very pleased with the service we received. Richard arrived during his allotted time, checked the chairs and soon found the problem. He showed us what was wrong, explained what he was going to do and fixed the problem.
Technician arrived in time frame arranged and completed repair speedily and efficiently. The repair was organised by Dreams and I was really pleased with speed and quality of service from when issue was first reported. Repair is so good no-one would ever know there had been anything wrong with the sofa.
OUR PARTNERS
Partnering With The Most Recognisable Furniture Brands
Emmiera Group have built long term trusting partnerships with many leading brands. We have continually developed the customer journey, providing tailored reporting and meaningful data and actions to improve the partnership.
Sofology
As much as we’d love to cover all of the UK, it’s not possible. Emmiera Group are a fantastic extension of our brand, providing in-home service for areas we simply can’t reach, as well as, providing support across the country if our wait times increase. This really helps us keep customer experience a number one priority!
Furniture Village
In this industry, the customer experience is everything and Emmiera Group understand and embodies this. Providing our customers with a professional in-home restoration service and us with a fantastic, technology-led support facility to understand the customer journey.
We have had the pleasure of working together for over a decade now, in which both of our businesses have benefited from focussing on the experience for our customers. It is refreshing to be working with a forward thinking business, that are self-reflecting and continuously looking at ways to improve, whilst keeping the personal touch!
SCS
We’ve been a longstanding partner of Emmiera Group and having recently been through a comprehensive tender process we were delighted to expand and extend our relationship. Emmiera Group have been able to take exclusive control over the in-home service experience we offer to our customers and in doing so have been able to drive efficiency into our aftercare process while also helping us to reach and resolve customer issues quicker.
MB&G
As administrators of several very large furniture warranty schemes, we have worked with Emmiera Group for many years. They have always displayed a sympathetic but professional approach to our valued customers. On occasion, where faced with a difficult or challenging customer, they have worked very hard to bring about a fair resolution and they have always been supported by systems that support our requirements very well.
HSL Chairs
At HSL We strive for world class at all of our customer touch points and our partnership with Emmiera Group has incorporated all of this with the service they provide to ourselves and our customers. We have had a longstanding partnership spanning over 10 year, it has been great to see their continued business improvements and growth during this time. The serviced received by all of our customer on behalf of Emmiera Group is consistently personal, efficient and of the highest quality
Furniture and Choice
We have been using Emmiera Group for many years and we have always received an exceptional experience. They provide knowledgeable and experienced technicians whose attention to detail and quality repairs help us to address and resolve customer issues quickly. Their user-friendly portal has been a tremendous asset, making navigation a breeze. Emmiera Group has truly become an invaluable partner in our pursuit of customer satisfaction and efficient customer service
Care Co
Emmiera Group are a fantastic company to work with and have very quick lead times, excellent reporting and provide a great level of service to our customer base.
Oak Furniture Land
We have worked with Emmiera Group over a number of years and their reliable techs provide a fantastic level of service to our customers.
Oak Tree Mobility
“Emmiera Group have always shown professionalism, efficiency, and their attention to detail have been truly exceptional. Our collaboration has been seamless, and they have consistently demonstrated a commitment to quality service.
The technicians at Emmiera Group Group have showcased remarkable skill and efficiency in addressing various furniture issues on behalf of our customers. Their attention to detail and commitment to quality repairs have not only met but often surpassed our standards.
What truly sets Emmiera Group apart is their dedication to customer satisfaction. Their prompt responses, clear communication, and willingness to go above and beyond have strengthened our partnership. It’s reassuring to work with a company that shares our commitment to delivering outstanding service to our customers”
Taskers
We have been working with the Emmiera Group Ltd for the past 5 years, our Account Manager Charlotte is excellent and really approachable if we need any assistance. The Portal is easy to use, the response/appointment times are great. When the Technicains visit our Customers they are always professional and Courteous. We are very pleased with the level of service we receive, any issues we have are quickly resolved. The Final reports are thorough and well written. Fantastic Company to deal with and would highly recommend.
Global Furniture Alliance
We have worked with Emmiera for well over 10 years, and we have always found the team extremely polite and helpful. Their knowledge is vast and the support we receive is really appreciated. It’s great to see them expand their business and provide an even better service if possible.
Darlings of Chelsea
We have been using the Emmiera Group for many years, and we find the whole team excellent. The portal is very user friendly and the technicians professional, experienced and courteous.
Cookes Furniture
Emmiera have been a trusted member of our approved network of repair technicians for many years. They have consistently met our expectations in terms of professionalism, expertise, and overall service delivery.
From the moment we engage their services, they demonstrate a strong commitment to providing a smooth and streamlined experience for both our company and our customers. Their prompt and responsive approach in scheduling appointments, providing updates, and addressing any concerns has enabled us to form a solid long-term working relationship. They are a trusted and long standing partner of the Cookes aftersales team.
Master Sofa Group
For Several Years,MasterSofa have enjoyed an excellent relationship with the Emmiera group.
Emmeria have always been incredibly efficient and are a,”Can Do” company.
They have consistently demonstrated their commitment to a quality,proffesional service.
Emmiera devised a fully integrated system which includes the storage of Spare parts,as it was the aim of MasterSofa to offer the same level of service to our retailers,that would be identical to what a Quality UK manufacturer would offer.
Emmiera Group play a fundamentally important role for MasterSofa in the UK and Irish market.
